How It Works!

  • Illustration of two women working at their computers with headsets, communicating in a remote customer service or support setting, connected by arrows indicating interaction.

    Get in Touch

    Contact us via website, email, or phone. We’ll discuss your space, goals, and which tour solution fits best.

  • A person standing in front of a bookshelf, reaching up to pick a book.

    Schedule capture

    Book a convenient time and we bring 360° photography equipment to capture every detail. Preparing your space helps the tour shine.

  • A person in rollerblades, capturing a photo with a camera on a tripod, against a black background.

    Capturing your space

    Our team will arrive on agreed date to capture interiors, exteriors and whatever is needed. Typical sessions last 15–120 minutes.

  • Illustration of a person sitting at a desk with a laptop, with a large digital interface behind them, featuring gears and interface elements in blue tones.

    Processing & creating the tour

    We then edit the photos, stitch images, add hotspots, and navigation and create the tour.

  • Two people sitting at a desk in an office with a laptop, discussing data or graphs, with a large checkmark icon above

    Review & approve

    You then review a draft of the tour and can request minor adjustments. Once you are happy and have reviewed the tour our team will finalize the tour.

  • Illustration of a man sitting with a laptop, pointing to a large screen displaying a shield with a checkmark, documents, and folders, symbolizing online security and data protection.

    Share & embed

    Your tour is then ready to be embedded or shared to your website or listing.

Virtual Tour Setup & Usage Guide

This guide explains how to access, share, and use your Viewify virtual tour. It’s written for non-technical users so it can be easy to understand to where no website or technical knowledge is required.

1. How You Receive Your Virtual Tour

Once your virtual tour is complete and approved, Viewify will send you an email containing:

  • A direct tour link (click-to-view)

  • An embed code (for websites that support embeds)

  • Optional links for Google Street View or listings

Important: You do not need to download any files to use your tour.

2. Viewing Your Tour

To view your tour:

  1. Click the direct link provided

  2. The tour opens in your web browser

  3. You can move through the space by clicking or tapping

The tour works on:

  • Desktop computers

  • Laptops

  • Tablets

  • Mobile phones

No app or login is required.

3. Sharing Your Virtual Tour (Most Common Use)

For many customers, sharing the tour link is all that’s needed.

You can share your tour by:

  • Sending the link via email or text message

  • Adding the link to Trade Me, real estate portals, or vehicle listings

  • Posting the link on Facebook, Instagram, or LinkedIn

  • Sending it directly to buyers or clients

Simply copy and paste the tour link wherever you normally share links.

4. Using Your Tour on Trade Me & Listing Platforms

Most listing platforms (including Trade Me) do not allow embedded tours, but they do allow links.

Best practice:

  • Paste your virtual tour link into the listing description

  • Add a short line such as:

    “View the full 360° virtual tour here:”

When users click the link, the tour opens in a new tab.

5. Embedding Your Tour on a Website (Optional)

If you or your web developer manage a website, your tour can be embedded directly onto a page.

General Website Instructions (All Platforms)

  1. Open the page editor for your website

  2. Add a Custom HTML / Code / Embed block

  3. Paste the embed code provided by Viewify

  4. Save and publish

if you don’t manage your website yourself, simply forward the embed code to whoever does.

6. Best Placement Tips (If Embedding)

To get the best results:

  • Place the tour near the top of the page

  • Use a full-width section if possible

  • Avoid placing the tour inside small columns

  • Add a call-to-action below the tour (e.g. “Contact Us” or “Enquire Now”)

7. Google Street View & Google Maps

If included in your service, Viewify can upload your tour to Google Street View.

This allows customers to:

  • Discover your space on Google Maps

  • Explore inside your business before visiting

  • Improve visibility in Google Search

No action is required from you — Viewify handles the upload.

8. Do I Need to Download Anything?

No. Virtual tours are cloud-hosted.

You:

  • Do not download files

  • Do not install software

  • Do not manage hosting

You simply share or embed the provided link.

9. Common Questions & Troubleshooting

The tour doesn’t open
Check your internet connection and try again. Tours work on all modern browsers.

The tour looks different on mobile
This is normal. The layout adjusts automatically for smaller screens.

I can’t embed the tour on my listing site
Some platforms only support links. In this case, use the direct tour link instead.

My space has changed since the tour was made
Significant changes may require a reshoot to keep the tour accurate.

Helpful Instructions & Troubleshooting

Before Your Capture

How should I prepare my space?
To get the best results, we recommend:

  • Clean and declutter all areas

  • Turn on all interior lights

  • Open blinds or curtains where appropriate

  • Remove people and pets from the space

  • Ensure doors you want visible are open

Tip: Treat it like a photoshoot — the cleaner the space, the better the tour.

During the Capture

Do I need to be present?
You’re welcome to be on-site, but it’s not required. Once access is provided, we’ll handle the rest.

Will the capture disrupt my business?
Captures are quick and low-impact. For busy locations, we recommend scheduling outside peak hours.

After Delivery

My tour looks different on mobile — is that normal?
Yes. Tours automatically adapt to screen size. Navigation and layout may look slightly different on mobile to ensure the best experience.

The tour loads slowly — what can I do?

  • Ensure you have a stable internet connection

  • Avoid embedding the tour inside very small containers

  • Let us know — we can help optimise placement

Can I add the tour to my website myself?
Yes. We provide a simple embed link that works on most website builders, including Squarespace.

Common Questions & Fixes

Hotspots or navigation feel confusing
We can adjust navigation flow or hotspot placement on request.

My space has changed since the capture
Significant changes may require a reshoot to keep the tour accurate.

I want to update branding or labels later
Custom tours allow more flexibility for updates. Let us know what changes you need.

Best Practices for Maximum Impact

  • Place your tour above the fold on key pages

  • Pair tours with a clear call-to-action

  • Share the tour link on social media and listings

  • Use virtual tours alongside photos — not instead of them

Still Need Help?

If you have any more questions look on our FAQS page to see if we may have already answered that but if you run into any more issues or have questions, just reach out — we’re here to help.

Contact@viewify.co.nz