General

What is a virtual tour?
A virtual tour is an interactive online experience that allows people to explore a space using 360° images or 3D walkthroughs. Visitors can move through the space at their own pace from any device, anytime.

Who are virtual tours suitable for?
Virtual tours are ideal for real estate, retail, gyms, hospitality, showrooms, vehicle sellers, and any business that wants to showcase a physical space online.

Why should I use a virtual tour instead of photos?
Photos show snapshots. Virtual tours show the full experience. They help customers understand layout, scale, and flow, leading to higher engagement, trust, and enquiries.

Services

What types of virtual tours do you offer?
We offer:

• Matterport 3D Tours

• Custom Virtual Tours

• Vehicle Tours

• Google Street View uploads

Each service is tailored to suit different spaces and goals.

What is Matterport?
Matterport is the industry-leading 3D virtual tour platform. It offers high-quality 3D walkthroughs, interactive dollhouse views, floorplans, and measurement tools — making it ideal for professional, detailed space representation.

What’s the difference between Matterport and custom virtual tours?
Matterport focuses on highly accurate 3D capture and spatial data.
Custom tours are more flexible in design and branding, often using hotspots, custom navigation, and branded layouts.

What is Google Street View and how does it help?
Google Street View allows customers to explore your business directly through Google Maps and Search. It improves visibility and helps people feel familiar with your location before visiting.

Process

How long does a shoot take?
Most captures take between 30 minutes to 2 hours, depending on the size and complexity of the space and type of tour.

How long until my tour is ready?
Turnaround is usually 12–48 hours after capture.

Do I need to prepare my space beforehand?
Yes. We recommend cleaning, staging, and ensuring the space is well-lit. We’ll provide a preparation checklist before the shoot.

Pricing & Hosting

What affects the price?
Pricing may vary based on:

• Size of the space (m² or number of floors)

• Type of service

• Number of scan points

• Optional add-ons

Is hosting included?
Hosting is included for a set period depending on the service. Depending on the service type hosting is not unlimited, and ongoing hosting options are available if required.

Usage & Sharing

How can I share my virtual tour?
Tours can be shared via:

• Direct link

• Website embed

• Social media

• Google listings

Can I embed the tour on my website?
Yes. We provide an embed code that works on most website platforms, including Squarespace.

Will the tour work on mobile devices?
Yes. All tours are fully responsive and work on desktop, tablet, and mobile.

Ownership & Updates

Do I own the virtual tour?
You have full usage rights to the tour while hosting is active. If your space changes significantly, a reshoot may be required.

Can I update or edit my tour later?
Minor updates may be possible depending on the service you have chosen. Major changes usually require a new capture.

Technical

Do virtual tours work on all browsers?
Yes. Tours work on all modern browsers without requiring downloads or apps.

Do virtual tours help with SEO?
Yes. Virtual tours increase time on site and engagement, which can positively impact search visibility.

Location & Availability

Where are you based?
We’re based in Auckland, New Zealand.

Do you travel outside Auckland?
Yes. Travel fees may apply depending on location.

Getting Started

How do I book a virtual tour?
Simply contact us through our website or email, and we’ll guide you through the next steps.

What if I’m not sure which service I need?
No problem — we’ll help you choose the best option based on your space and goals just contact us through our email Contact@Viewify.co.nz or head over to our contact us page